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Terms and Conditions

Trace Design
Triemlistrasse 95
8047 Zurich
Switzerland
Email: support@trace-design.com

Authorized Representatives:
Stern Dario


Delivery

Non-Binding Delivery
Delivery timelines provided at checkout are for reference only and are not guaranteed. Delays may occur due to shipping and customs processes, especially for international orders. Trace is not liable for delays beyond its control.

No Return or Refund Policy
All sales are final. Due to the nature of our production and shipping process, we do not offer returns, exchanges, or refunds. We recommend reviewing all product details, sizing, and specifications carefully before completing your purchase.

Production and Manufacturing Location
All products sold on the Trace platform are produced and manufactured in China. Quality standards are maintained, but please be aware of slight variations that may occur as part of the production process.

Customs and Import Duties
Orders shipped outside of China may incur customs fees, import duties, or other charges, which are the responsibility of the customer. These charges are not included in the product price or shipping costs provided at checkout. We advise checking with your local customs office for information on additional charges.

Disclaimer
Trace is not liable for any direct, indirect, or incidental damages resulting from the purchase or use of products bought from our online store. All products are sold “as is,” with no warranties or guarantees, express or implied.

Governing Law
These terms and conditions are governed by the applicable laws of the country in which Trace operates.


Disclaimer:

The author assumes no responsibility for the correctness, accuracy, timeliness, reliability, or completeness of the information on this website. Liability claims against the author for material or immaterial damages resulting from access to, use, or non-use of the published information, misuse of the connection, or technical malfunctions are excluded. All offers are non-binding. The author expressly reserves the right to change, supplement, delete parts of the pages or the entire offer, or to cease publication temporarily or permanently without prior notice.

Disclaimer for Content and Links:

References and links to third-party websites are outside our responsibility. Liability for such websites is entirely excluded. Access to and use of such websites is at the user’s own risk.

Copyright Statement:

The copyright and all other rights to the content, images, photos, and other files on the website belong exclusively to Trace or the expressly named rights holders. Any reproduction, modification, distribution, and any form of utilization outside the boundaries of copyright law require prior written consent from the respective rights holder.


Privacy Policy

Collection and Processing of Personal Data

Google Ads
We use Google Ads to advertise our services. Google Ads uses cookies to display relevant ads based on your previous visits to our website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored on a server in the USA. Google uses this information to evaluate your use of the website, compile reports on website activity for website operators, and provide further services related to website and internet usage.

Hotjar
We use Hotjar to analyze user behavior on our website and improve usability. Hotjar stores cookies on your device to help us collect and evaluate feedback. The collected data is anonymous and does not allow any conclusions about the users’ identity.

Facebook Pixel
Our website uses Facebook Pixel, an analytics tool from Facebook, to measure and optimize the effectiveness of our Facebook advertising. Facebook Pixel allows us to track user behavior after they are redirected to our website by clicking on a Facebook ad. The collected data is anonymous for us, meaning we do not see personal data of individual users. However, this data is stored and processed by Facebook.


Legal Basis
The processing of personal data is based on our legitimate interests in optimizing our online offering (Art. 6(1)(f) GDPR) and to fulfill contractual obligations (Art. 6(1)(b) GDPR).

Your Rights
You have the right to request information about your stored personal data at any time. You also have the right to correct, block, or delete this data. Please contact us using the contact details provided above.

Changes to this Privacy Policy
We reserve the right to change this privacy policy at any time. The current version is always available on our website.